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About Course
Focus:
- IT service management practices and frameworks.
- ITIL service lifecycle, including service strategy, design, transition, operation, and continual service improvement.
Benefits:
- Enhances IT service management skills and career prospects in IT roles.
- Aligns IT services with business needs and improves service delivery.
Levels:
- Foundation: Basic understanding of ITIL principles.
- Practitioner: Practical knowledge of ITIL processes.
- Intermediate: In-depth knowledge in various ITIL processes and lifecycle stages.
- Expert: Advanced expertise and strategic understanding of ITIL.
Preparation Resources:
- ITIL Foundation books and study guides.
- ITIL training courses and practice exams.
- Official ITIL certification websites and resources.
Course Content
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